We believe in complete customer satisfaction, and any product which you have received in a damaged condition due to transportation or manufacturing defect can either be replaced or refunded. Refund requests will be carefully considered by our customer service team.

At Skinbook Hygiene has the precedence of all the things. We do not accept any used dermo-cosmetic product because of the hygiene issue. If there is any defect you need to inform us by sending mail an email or calling us within 24 hours of receiving & accepting the product. To further expedite your refund/return/cancellation process you can contact us by calling us + (91)-99555-42470 or by emailing us at dermstrust@skinbook.in

 Under what conditions return/ replacement is acceptable?

·       Wrong product delivered

·       Expired product delivered

·       Damaged product delivered – physical damage/ tampered product or packaging

·       Incomplete order – missing products

Under what conditions return/ replacement request is not accepted?

·       Opened/used/altered products

·       Original packaging (mono cartons, labels, etc.) missing

·       Return request is made outside the specified time frame.

·       Products with tampered or missing serial numbers, including price tags & labels.

 Refund process:

Once your return request has been accepted, it usually takes about 72 hours for the product to be picked from your location and another 4-7 days for the refund to be initiated subject to product inspection. If you send the product back on your own, the delivery time would depend on the courier you chose. After receiving the item in our warehouse, it undergoes a product review that takes about two days. The refunds are usually initiated within 2 days after inspection of the product. Receiving the refund will depend on your preferred mode of payment. You can use our own Skinbook wallet, where refund amount will initiate within 12 hours after the inspection of the product.

Cancellation Policy:

You can also contact our Customer Care team to raise a cancelation request with your order number. The cancelation period typically takes one day after confirming cancelation by calling Phone no: + (91)-99555-42470 or by sending us an email at dermstrust@skinbook.in

If your order has been dispatched but is not yet shipped, please do not accept delivery and contact Customer Support to inform them of the same. In case of prepaid orders Refunds will be processed as per our Return policies.